Gift Vouchers that Coastal Pets gives away for free are valid for the period stated thereon. Gift Vouchers that are purchased are valid for 1 year after Sale. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. All fish are bagged with oxygen and placed in poly boxes, in winter a heat pack is placed inside to keep the temperature stable for shipping.Ĭoastal Pets may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of Delta Aquatics products. ![]() We do not guarantee livestock once it has left our premises, due to unforeseen circumstances that occur with couriers and delays. Goods considered "livestock" and all foods. Goods which have been intentionally or unintentionally damaged by the consumer, for example, by exposure to the elements, use of force on the product to replace batteries and other consumables, or used commercially when sold for domestic use only. Goods which have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to blended or combined with, or embedded within, other goods or property (including changing plugs, extending cords, or unscrewing any fastener Goods we do not ordinarily stock and have been purchased by way of special order will only be replaced if defective Goods which are not inherently unsafe, there is no material defect in the goods, or the goods have failed while being used contrary to instructions or not for the indicated intended purpose Hill's is 100% guaranteed for quality, consistency and taste, or your money back.Īre any goods excluded from this return and refund policy?īy law, the goods we exclude from the returns and refund policy are: This includes, but is not limited to, loss of income, loss of revenue, or any travel expenses. We will not be held responsible for any costs that may be incurred by you as a result of returning the product. Coastal Pets will not be liable to collect the goods from you that have been delivered to you for any reason whatsoever. Should you wish to return any item purchased that is qualified and approved to be returned, please log a service email to us on with the original invoice and all the packaging and accessories. ![]() ![]() You will also be required to present the original invoice.ĬAREFULLY READ THE INDICATIONS OF PURPOSE AND OTHER NOTICES TO FAMILIARISE YOURSELF WITH THE USE FOR WHICH THE GOODS ARE INTENDED BEFORE PURCHASING THEM ![]() However, where we choose at our sole discretion to accept such returns and refunds out of goodwill, such goods must still be in their original condition and packaging and may not have been used. In the event of consumers wanting to return goods because they have changed their minds or purchased the incorrect product due to an error or mistake on their part, we are not obliged by law to accept returns and refund monies. Returns in case of Change of Mind or Mistake by Consumer Our business is run in compliance with the Consumer Protection Act and our exchange and refund policy is therefore based on it. Coastal Pets endeavors to bring you high quality, economical products at the best level of service possible.
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